Refund policy
Return & Refund Policy
30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Return Eligibility
To qualify for a return, the item must be:
- In the same condition you received it
- Unworn/unused, with all tags attached
- In the original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
Email marketing@theboxory.com to submit your request. If your return is approved, we’ll email you:
- A return shipping label
- Instructions on how and where to send your package
Note: Items sent back without an approved return request will not be accepted.
Return address
All returned products must be sent to our factory warehouse located in China.
Please use the following return address:
No. 728 Baohushan Road
Xifu Town Subdistrict, Chengyang District
Qingdao, Shandong Province
China
Damages & Issues
Please inspect your order upon delivery and contact us immediately at marketing@theboxory.com if an item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.
Warranty & After-Sales Service
How to Obtain Warranty Service
If your product does not function as warranted during the warranty period, email marketing@theboxory.com with:
- Order ID
- Photos or a short video showing the issue
- A brief description of the problem
Before You Request Service
Please ensure you have:
- Sufficient proof of purchase
- Cooperated with Boxory in documenting troubleshooting steps
- Provided the product’s serial number (if applicable) and/or clear evidence of the defect
- Returned the item for quality inspection if requested
General Terms
Subject to the conditions below, you may request:
- Refund Service
- Replacement Service
- Warranty Repair Service
Shipping Costs (Buyer-Paid in These Cases)
- Returns for reasons other than a confirmed defect
- Accidental returns by the buyer
- Returns of personal items
- Items claimed defective but verified by Boxory quality control to be in working condition
- International returns of defective items
- Any unauthorized returns (outside of the approved process)
Note: In all other cases, the shipping cost will be free
Restocking fee
Returned items are subject to a 10% restocking fee, which covers inspection, repackaging, and handling costs.
European Union: 14-Day Cooling-Off Period
If your order ships into the EU, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be:
- In the same condition as received
- Unworn/unused, with tags
- In the original packaging
- Accompanied by receipt or proof of purchase
Refunds
We’ll notify you once we’ve received and inspected your return and confirm whether your refund is approved. If approved:
- A refund to your original payment method will be issued within 10 business days.
- Your bank/credit card provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact marketing@theboxory.com.
How to Contact Us
Email: marketing@theboxory.com